Refund Policy

Refunds & Returns

We want all of our customer to be satisfied. If you have any issues with our products or services, please let us know immediately and allow us to remedy the situation, which may or may not include a refund or replacement. Refund requests may be required to show photographic documentation of the complaint.

Our policy lasts 3 days from delivery. If 3 days have gone by since delivery, unfortunately we cannot offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

Additional non-returnable items:
Gift cards
Downloadable products

To complete your return or refund, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
with obvious signs of use: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is requested for refund more than 7 days after delivery.

Refunds (if applicable)
Once your refund claim is received and reviewed, we will send you an email to notify you that we have received your inquiry. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please do not return food product. A picture with your complaint in most cases is enough. Email refund requests to info@epiphanymp.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@epiphanymp.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and picture at info@epiphanymp.com

Shipping (if applicable)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are not available to receive a free scheduled delivery, and have not notified us at 909-264-9537 or info@epiphanymp.com by the previous Saturday at 11:59pm, that you will not be able to receive your delivery, you will be charged a $15 re-delivery fee.